Who pays for the power the installed equipment uses?
At the end of the job we send an electrical usage chart to our instructing client showing what was used. You can discuss the outcome of that with them.
Help · FAQ
Frequently asked questions
Type what you need help with. We’ll match answers from our FAQ bank — if we don’t have a close match, you can email us.
How long do I leave the equipment running?
Leave equipment running until our technician completes the final inspection and confirms materials you can’t feel or see are dry. A normal drying process is about 5–10 days — it depends on how long equipment is left on and what it’s drying.
What is your scheduling availability?
Availability depends on the job location and what’s required. Share the job details, property address, what’s happened, and when you need us — we’ll check with scheduling and call you back.
The containment has fallen — what should I do?
Please contact us and we’ll arrange for a team member to attend your property.
The fan stopped working — what should I do?
Check it’s turned on at the machine and at the wall. If it still isn’t working, turn it off at the wall and we’ll arrange a technician to reattend.
There is water coming out of one of your machines — what do I do?
If you can, turn the machine off. We’ll arrange an immediate attendance. If possible, put a towel down to collect the water until we arrive.
There is a smoke smell coming from a machine with an error code — what should I do?
If you can, turn the machine off. We’ll arrange an immediate attendance.
There is a light flashing on your machine — what should I do?
If you can, turn the machine off. We’ll arrange an immediate attendance.
Your team removed building materials or flooring — when will they be replaced?
Restore Corp doesn’t carry out replacement or repairs. Please discuss rebuild timing with your insurer or the allocated builder for your claim. If you’re unsure who that is, share your details and we can pass on the information we have.
When are you coming back to continue works?
Normally our scheduling team contacts you to arrange the next attendance. Unless the technician confirmed a time and date with you on site, please share your details and we’ll have scheduling call you as soon as possible.
When are you due to complete your works?
Completion depends on many factors on each claim. Please share your Restore Corp job number and we’ll have someone investigate and call you back.
Your driver cut me off or is driving dangerously — who should I speak to?
Please tell us what happened, including the time, location and vehicle details if you have them. We’ll pass this to the appropriate manager. We take this very seriously.
Scheduling said you’d be here at a certain time and you’re not here yet.
The time we give is the start of a two-hour attendance window. Share your details and we’ll reach out to the attending technician to confirm arrival time.
I have a technical question about my job.
Technical questions about a specific job are best answered by a project manager or technician. Share your details and job number and we’ll arrange a call-back.
We don’t have a close match yet.
Email your question with your job number, or call us if it’s urgent.
Email admin@restorecorp.com.auStill stuck?
For urgent equipment or safety issues, call. For job-specific questions, email with your job number.
Call 1300 59 14 59Email admin@restorecorp.com.auAnswers are general guidance for Restore Corp jobs. Your claim, insurer instructions or on-site technician advice may differ. Emergency: if you smell smoke or see sparking equipment, turn it off if safe and call us immediately.